I attended the second part of an NGO Training in Bucharest, Romania. Read about the first training here. This time, we dug deeper into PR, fundraising, lobbying and project management for non-profits. I missed Michael terribly, didn’t learn much about the aforementioned topics, and the constant social effort was exhausting. In very anti-Andrea fashion, I even skipped sessions and occasionally escaped to my room for alone time.
But a few gems arose. In addition to meeting Ethan Hawke’s mother, who happens to be a former Peace Corps Volunteer and still lives in Romania, I spoke with Romanians about everything from Scissor Sisters to saran wrap. There were some thought-provoking exchanges:
On being a better volunteer. . .
I was chatting with my roommate, Alina, from Timosoara, Romania. She was complaining about the lack of commitment by her forty plus volunteers at the social work non-profit where she worked. She said she had trouble depending on them.
I sympathized. Volunteer management is tough everywhere, I said. If you’re not paying them, its hard to enforce attendance.
Volunteer Management, she said, with a puzzled look. Hmm. I’ve never heard it called that before.
I explained. It’s a common duty listed in the job description for NGO employees. And if you have forty volunteers, than you are, in fact, a volunteer manager.
I thought about what I used as volunteer incentives, but they seemed so basic. I didn’t want to insult her. She was nearly my age, a progressive Romanian with excellent computer skills, a terrific command of English and definitely well-educated. She’d also worked in the third sector a lot longer than me.
Well, you probably already do this, I said, but. . ., and proceeded to list the tactics I use like a bulletin board with volunteer photos, an appreciation night, monthly meetings, birthday cards, logging hours for quantifiable results, and encouraging idea and solution exchange between volunteers through personal workshops.
But these simple methods of communication and exchange were new to Alina. She was skeptical but appreciative and eager to try them out.
Wow, I thought. It’s just a different culture. Don’t I know that by now?
On communicating with your public. . .
The project manager for the Animus Foundation, an organization, which counsels the victims of human-trafficking, wanted to look at my American passport.
Bulgarian: You see? This is so practical! This information here in the beginning. It’s perfect for a traveler to have in their passport. Bulgaria would never think to do such a thing.
Andrea: What information?
Andrea: Oh, that information, I said, eyeing the five pages of small print, which went on and on with contact info for every conceivable department that a traveler or smuggler might need, like customs, taxes, social security, shots and what to if someone steals or “mutilates” your passport. There was advice on safety, insurance, natural disaster and embassy registration. There were blanks for emergency contacts while abroad. Mine were empty.
I’d never really read it, but yes, definitely practical. The American government goes to great lengths to ensure we’re aware of our rights and can solve problems while abroad. They protect us by communicating with us. This works.
On supervisor-employee relations. . .
A Bulgarian explained a surprising situation which occurred during her work abroad program in the United States.
For extra money, I got a second job working at a local hotel, for the catering department. One day during my second week, I was two hours late for work. Even though my boss didn’t see me, I was advised by my colleagues to tell her and apologize directly. I gingerly approached her desk. She was nice and let me off the hook, just advising me to make sure it didn’t happen again.
That was great. But then something strange happened.
She asked me how I felt about the job, if I like the team and felt comfortable with my duties.
I was amazed.This would never happen in Bulgaria. No one would ever do this. I don’t know why, but it just wouldn’t occur.
Basic communication, I thought. Why is it so hard?







